Effective Date: 07/07/2026
1. Processing Times
Orders are typically processed within [insert timeframe] business days, excluding weekends and holidays. Processing times may vary during high-volume periods, inventory transitions, weather events, or carrier disruptions.
2. Shipping Methods
Available shipping methods and estimated delivery windows are shown at checkout. Delivery estimates are provided by carriers and are not guaranteed unless explicitly stated.
3. Shipping Address Accuracy
Customers are responsible for providing accurate, complete shipping information. Dynagen Peptides is not responsible for delays, losses, or delivery failures caused by incorrect or incomplete addresses.
4. Temperature-Conscious Handling
When appropriate, products may be packaged using temperature-conscious handling practices. Customers are responsible for retrieving packages promptly and storing products according to label instructions upon receipt.
5. Tracking
Tracking information will be provided when available. Customers should monitor tracking and make arrangements to receive packages promptly.
6. Lost, Delayed, or Stolen Packages
Carrier delays and losses may occur. If a package is delayed, lost, or marked delivered but not received, contact the carrier and notify Dynagen Peptides at [support email]. We will review the issue and assist where reasonably possible, but replacement or refund is not guaranteed.
7. Restricted Locations
Dynagen Peptides reserves the right to restrict shipments to certain locations based on legal, carrier, fraud, or compliance considerations.