Effective Date: [Insert Date]

Dynagen Peptides is committed to resolving order issues professionally and promptly. Customers agree to contact us before initiating a payment dispute or chargeback.

1. Contact Before Dispute

If you experience an issue with your order, contact [support email] with your order number and a clear description of the issue. Please include photos, tracking details, or other documentation when relevant.

2. Review Process

We will review the issue, order details, tracking records, product documentation, and customer communications. Depending on the situation, we may offer assistance, replacement, store credit, refund, or other resolution at our discretion.

3. Unauthorized or Fraudulent Transactions

If you believe your payment method was used without authorization, contact your financial institution and notify us immediately.

4. Bad-Faith Disputes

Filing a dispute after receiving products, refusing delivery without authorization, or making false claims may result in account restriction, denial of future orders, and recovery of amounts owed where permitted by law.